Getting started

• How can my organization stand out on the Deed platform?
• Any advice for creating a Deed profile?

Donations

• Is my organization eligible for donations on Deed?
• Why should I enroll with Deed’s payment processing partner?
• How can my organization receive donations on Deed?
• Are there fees deducted from donations to my nonprofit?
• Can my organization receive donations on Deed through a fiscal sponsor?
• If my organization is fiscally sponsored, should I create an account?
• If my nonprofit has several offices in different countries or cities, should I make one account or several?
• Does Deed collect donor information?
• I completed enrollment with PayPal, but still cannot receive donations on Deed. What do I do?

Deed Platform

• How will volunteers find my event, project or fundraiser?
• I can’t save my nonprofit settings, what should I do?
• After I create a deed, where is it located on the site?

Nonprofit Outreach Process V2*

First initial email outreach to the organization, explaining partnership and offering onboarding resources relevant to each nonprofit.

Phone call from the Deed Nonprofit Success team to the organization within one to two weeks (if the organization has not responded).

Follow-up email two business days after the first phone call is made (if the organization has not responded to both the first email and call).

For nonprofits that have responded and/or have connected with the Deed Nonprofit Success Team via phone, the Deed Nonprofit Success Team continues outreach and email/phone check-ins with the aim of onboarding the organization within 15 business days from nonprofit’s first response.

In addition to check-ins and follow-ups with each organization, the Nonprofit Success Team provides troubleshooting support, escalation with PPGF, and virtual meetings with nonprofits as needed.

Administrators are granted Deed Nonprofit Portal access and are sent a welcome email with introductory resources for platform usage.

• General inquiries
• Technical inquiries